Task 5: Make your own story with solutions
Please record your own response showing how to manage this situation in the video, using the questions in the Reflection/Discussion section in Task 4.
Reflection and Discussion
- What might be the main issue in this video?
- How did you feel after watching it?
- If you were a waiter, how would you feel?
- Do you understand this situation and the customers’ views?
- If you agree with the customers’ views, explain why.
- If you disagree with the customers’ views, explain why not.